Cashless refunds

Cashless refund requests are made online directly on the following link:

The claim period is open until October 31, 2019
Refunds can only be made for wristbands with more than 150 MAD remaining and only on a Moroccan bank account.

Blind Pass 2020 Refund and Festicket ticketing providers will get back to you as soon as possible to assist you in the process of refunding your tickets.

Your 2020 blind pass is also valid for the 2021 edition.

What are the opening hours of the festival at Sofitel Essouira Mogador Golf & Spa?

Friday 11th October : 12h to 5h
Saturday 12th October : 12h to 5h
Sunday 13th October : 12h to 5h

Can I leave the festival’s site and come back later?

You can leave and re-enter if you have a 3 days pass.

What are the different ways of payment allowed for the festival?
The Festival is 100% Cashless ( charge your Cashless wristband at the Cashless booth)
Moga Souk  : only cash
Can we drink and eat on the festival?

There will be food stands during the festival.

Bringing the drinks from outside is forbidden on the festival (alcohol, plastic bottle (type water bottle, milk …), bottle / container or any other object in glass, water bottle, can).

Is there a parking lot around the festival?

Yes, the parking of Sofitel will be available to the festival-goers – see the signs.

Parking 1 et 2 reserved for festival-goers. Price: 5Dhr

The organization is not taking any responsibility in case of accident, damage or theft in the parking. No assistance will be provided to the insurance.


No shuttles from City center to Sofitel. You can use souiri taxis (approx. 30 MAD for the ride).

Are there lockers or deposit boxes?

No lockers or deposit boxes.

Are minors allowed to access the festival?

Minors are allowed to enter the site, however they should have a piece of identification in case of checking. Remember that the sale of alcohol is prohibited to minors!!! After parties are forbidden to minors!!!

Can i buy my ticket directly during the festival ?

Yes, if the tickets have not already been sold out.

Do I have to print my ticket?

It is best to print your ticket, but you can also have it on your phone as an e-ticket.

I have a ticket with a different name, is that a problem?

No, the names on the tickets are not controlled at the entrance of the festival, it is the barcodes of the tickets that are scanned. However, it is mandatory to carry a piece of identification to certify that you are not minor.

What if I have a problem with my order or my ticket?

You can contact our ticketing service on:

During the festival, you can get in touch with a receptionist if you have a problem. Be careful not to block the queue.

Do I need a special ticket as a disabled person?

No, if you are a disabled person, you must purchase your ticket to access the festival on the general ticketing section of the website. When you arrive at the entrance, you can then make yourself known to a security officer, who will allow you to access the festival through dedicated facilities.



Securing the public has become a priority in the organization of an event.

Here is a non-exhaustive list of instructions that could be put in place:

  • Systematic search of the public to filter the forbidden possessions
  • Systematic search of every person working on the event (organizers, security agents, technicians, volunteers and artists)
  • Securing enhanced access with an increased number of security agents.
  • All bags are prohibited (except for small female handbags). A reinforced security checking at entrances, searches and palpations required.


Legal notice

We want to inform you that the event in which you participate is filmed and recorded; your image may appear in one of our video recordings or in one of our photo reports, which will be used for commercial or promotional purposes. You have a right to access the use of your image.

Just inform through email at the following e-mail address:



Alcohol, plastic bottle (water bottle type, milk …), bottle / container or any other object in glass, water bottle, can.


Weapon, sharp object, blunt or dangerous (even artificial), umbrella with a sharp pointing end.


Illicit substances. It is strictly forbidden to consume or sell drugs during the festival. Any breach of the law may result in expulsion.


Drugs: Only allowed with adequate prescription.


All bags are forbidden (with the exception of small women’s handbags). Reinforced security checks at entrances, searches and palpations required. It will be possible to drop the bags at the entrance.


Recording device for images or sound (other than smartphone), audio broadcast device, megaphone, selfiestick, laser pointer.


The use of drones.


Canister (tin type), beverage carton (tetra pak type), metal can, barrel, water bag (camelback type), cooler.


Marking, spray can of paint.


Distribution of leaflets, flyers, tracts, promotional posters (except if you have an authorization).


Fireworks, Bengal fire, flare.


Animals (except guide dogs for the blind or accompanying).


And anything that could be considered dangerous for the organizer. This list can be adapted or completed at any time by the organizer.


Any sale not authorized by the organizer is strictly prohibited. Any confiscated item will be automatically destroyed on site